- DO NOT SKIP - Check our server status (We post here is there are any issues on our end.
- Always do these steps especially number one above before messaging us
Link to the server status page:
https://jlhosting.ca/serverstatus.php/
If your service has not been working for more than 1 hour and we have not posted in our server status you will need to go to the next steps. If its been less than an hour give us time to post.
If we did not post in the server status link on the website there is no issues on the server.
If there's an issue on your end here are things to try in order. If 1st doesn't work move on to the next until you get your issue found. (If there is an issue on our end we send out an email - besides the usual few min server reboots)
(Make sure you are using the most up to date app (Current Version is 5.1.0)
https://jlhosting.ca/index.php?rp=/knowledgebase/1/Install-Instrucions-.html
Make sure if you are using a VPN that you try different cities (North America Only) ( you may need to switch cities many times until you find one that allows IPTV connection)
if your internet provider is blocking you will need a VPN
Log into your website account and make sure your account is active and last payment has been processed. (Your website login is not the same as your JLTV app login information - make sure you are using the correct info.on each)
2 Make sure your wifi is connected to your device.
3 Restart your device and modem.
4 Delete JLTV app data in your android settings. (Whichever app is not working for you)
(Make sure you have your app login information written down first
5 Uninstall and reinstall the Japp (Make sure you have the most up to date version) Available @ https://jlhosting.ca/index.php?rp=/knowledgebase/1/Install-Instrucions-.html
6 A factory reset of your device will fix any issues it may be having.
If none of these worked it is probably that your internet provider is now blocking iptv services. You will just need a vpn and their app installled and running on your device. (Use a Canadian or USA City) You may need to switch cities within your vpn app many times before you find one that allows a iptv connection
*WE HAVE NO CONTROL ON WHAT IS AND WHAT IS NOT AVAILABLE ON ANY OF THE VOD APPS
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